Client Success Manager
- Growth
- Remote (US)
- Full-time
- 3+ years
- Account Management
- Upselling
- SaaS/Services
- Communication
Own the relationship after the contract is signed. You will make sure every US client feels heard, sees value, and grows with us — turning good projects into long-term partnerships. Clients should feel like our team is an extension of theirs, and you are the reason why.
Account Ownership
Own a portfolio of US client accounts post-launch.
Run regular business reviews that connect our work to client outcomes.
Be the trusted point of contact clients reach for first.
Growth & Retention
Spot expansion opportunities and coordinate with sales on renewals and upsells.
Track account health metrics and act before churn signals become churn.
Drive measurable retention and expansion across your portfolio.
Advocacy & Health
Champion client feedback internally and close the loop when we act on it.
De-escalate issues with empathy and a concrete plan.
Turn satisfied clients into references and case studies.
What We're Looking For
3+ years in customer success or account management for tech services or SaaS.
Demonstrated retention and expansion results.
Excellent communication with both business stakeholders and engineers.
Comfort discussing project scope, timelines, and budgets.
US-based with flexibility for occasional client visits.
Nice to Have
Experience with offshore delivery models.
Familiarity with software development lifecycles.
CRM fluency (HubSpot or Salesforce).
Don't tick every box? Apply anyway — we hire for trajectory and attitude, not checklists.
- 01
Apply
Send us your resume and a few lines about the work you are proudest of.
- 02
Intro Call
A relaxed 30-minute conversation about your goals, experience, and the role.
- 03
Skills Round
A practical technical or portfolio discussion — real problems, no trick puzzles.
- 04
Offer & Onboarding
A clear offer, a structured first month, and a buddy to help you settle in.
Apply for this role
Under five minutes. We review every submission personally.
- Department
- Growth
- Location
- Remote (US)
- Job Type
- Full-time
- Experience
- 3+ years
Prefer email? support@neonaitech.com
What You Get
Health Insurance Coverage
Flexible & Remote Work
Generous Paid Time Off
Learning & Certification Budget
Performance Bonuses
Fast-Track Career Growth
Team Retreats & Celebrations
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